With an EQM you get more than just surveys, you receive these benefits: 

• Customization to overcome your specific challenges
• Security in being poised for success with our "Building the Rally Cry" training
• Unburdened from constraints by internal IT and Telecom with hosted systems
• Empowered to reduce negative word-of-mouth, improve customer retention, and first contact resolution with our real-time alerts
• Respect from employees that you have implemented a "fair" program
• Confidence in decision making with knowledge gained from our benchmarking and user-group
• Relief from doubt with experience from over 8 million surveys collected for the voice channel and 15years experience

An EQM program can also be linked to quality monitoring.  We were the first to link recorded calls with a survey in 1998.  Our clients knew that internal quality monitoring was not enough to completely measure service quality.  The customer grading the call with a post-call survey was the purest way to evaluate customer satisfaction and identify service failures.  Recently, several software companies have begun to offer quality monitoring linked to post-call survey, but beware.  It requires more of an investment, knowledge, and artistic skill to correctly operate an EQM program.  To elevate to Elite by creating a customer "Rally Cry" you need more than data collection and reports, you need EQM, not software. 

Why you need EQM:

If your survey program causes you to lose the trust of your employees you can never gain that back.  Don't make an error by implementing the wrong solution to measure agents using survey scores.

We invented automated post-call surveying:

We collected the first real-time post-call survey in a contact center in 1993. Since then, we have collected millions for the voice channel. Our experience is unmatched.