News

• Customer Relationship Metrics (EQM) Receives Frost & Sullivan 2008 Application Service of the Year Award.

• Customer Relationship Metrics (EQM) Receives Call Center Magazine 2007 Product of the Year Award.

• Customer Relationship Metrics Partners with CIAC (Call Center Industry Advisory Council) on Agent Certification.

• Customer Customer Relationship Metrics signs major power tools manufacturer to multi-year EQM program.

• Customer Relationship Metrics signs multi-billion dollar insurance provider to multi-year agreement to deliver a contact center EQM program and other service experience measurement programs.
• Customer Relationship Metrics signs with global technology company to provide EQM services.

• Customer Relationship Metrics Dr. Jodie Monger speaks about Survey Malpractice with Joe Fleischer from Call Center Magazine